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Jul 29, 2019

In this episode, Chris Gunning discusses his personal history with shared services as well as its evolution over the nearly 20 years he’s been in the industry. “We're now seen as a strategic asset for the business; an enabler to help drive value for the business; to be an incubator for technology, for reporting, for analytics, for business insights, so a lot of the things that we were talking about back in the day—centralization, standardization, definitely table stakes, process improvement that have to be there—and we're still talking about some of those things. It's nice to see that we as a shared services organization [have] moved up the value chain to add value for the business.