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Jul 30, 2018

On generational divides and similarities, Stephen Caufield returns and shares thoughts on how each generation is starting to gain aspects of their respective colleagues from boomers to millennials, vice versa, and everything in between. And whether it's employees or customers, Stephen shares "it doesn't matter what you...


Jul 23, 2018

Ricoh’s VP EMEA Shared Service Centres, Andrea Schaffel join us and discusses the importance of consistency, being customer-centric. She discusses how she’s shifting global centers and global center talent around her regions. Andrea shares how she’s taken in sales order processing work, planning and supply...


Jul 16, 2018

The only woman to summit Mount Everest from both sides, Cathy O'Dowd joins us with her history and some life lessons for us. She was a "stubborn and adventurous kid" who stumbled into mountaineering through a content. In retrospect, everything about that first effort was wrong from the make-up of the team to the raison...


Jul 9, 2018

Recorded at SSOW in Lisbon, Caroline Basyn joins us and shares her history in transformation which includes many years at P&G, three years at Bacardi as CIO and her current role as Chief Business Services at Mondelez. The stay at Bacardi was short as Caroline explains it- she was coming from an $80B company to a...


Jul 2, 2018

The current Senior Director of HR Services & Solutions at Chewy joins us. At the moment, he’s only been with Chewy for a short while which is why he shares a fair amount of his experience at his former position- with Amazon. He shares that your amazing Amazon customer experience (which from their point of view...