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Dec 31, 2018

Don Fertman joins us and discusses listening to employees: "It's all about listening to the employee and understanding what makes them tick. Understanding what they like about their job, what they don't like about their job, and what you can do to help instill that service culture- so that they're happy, and able to...


Dec 24, 2018

Daiva Glebiene joins us with Pavel Pap and shares insight into change management in company culture: "Change management is something that you embed into the DNA of your company. It's about having the culture in the company to accept the change. Then you don't have to discuss the change management each time you bring...


Dec 17, 2018

Ralph Kesrouani joins us to share how IT is implemented throughout a company as a shared service: "The main stakeholders of both IT or the whole organization and the shared service committee are grouping together weekly or bi-weekly to come up with the common ground to help the share service prioritize their work...


Dec 10, 2018

Rosita from Danske Bank joins us and shares how their approach to continuous improvement has shaped a positive environment: "We need to gain and build trust, first, and then we can innovate. Then we got the structured approach, we could propose our initiatives, our ideas. They were not always very much welcomed, but we...


Dec 3, 2018

Kamila Grembowicz joins us and shares Adidas approach to change management: "We put in place a change management team really dedicated to explain, to work with people what will be changed, what that means for them, and so on. We look on very different channels of communicating what's happening from the boardroom...