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Jun 18, 2018

Global Corporate Controller for American Express Global Business Travel joins us and updates us on his transition to that role with an overview of that business. Myriad transactions occur and "matching those transactions is no easy task.” With the volume of those transactions being so high, Manny admits that...


Jun 11, 2018

VP of Enterprise Business Services for Assurant, Jean Milian joins us and shares that the goal in setting up global business services was to not be disruptive to the enterprise. Over the years Jean and the team have refined the operation to a decentralized  agile reality with a mature strategy in place. Jean takes...


Jun 4, 2018

Paul Bartley joins us and gives us three things GBS executives should be doing right now. Number one is to access complete data to ensure you can accurately measure progress from your control. Number two is to remember that no matter the technology, change management is more important than the technology. And three is...


May 28, 2018

The GM of Commercial GE Operations, Chris Bevacqua joins us and shares that originally he was a sales guy who was asking a lot of questions about shared services. So many in fact, that he was put in charge. From there he dove in on intelligent automation. Realizing that a client was on-boarded over 400 times, he and...


May 21, 2018

Recorded at Intelligent Automation with clicking and clacking behind us, Sree harsha Upa dhyay yula begins by quoting William Gibson, the science fiction writer, with “the future is here, it’s just that it’s not evenly distributed." As the world wide web and new media went from being bright shiny objects to simply...