Apr 9, 2018
UNICEF’s Budapest Global Shared Service Center's Chief Service Quality Management Luis Suarez joins us. He notes that he and the organization benchmark against the private sector. Luis shares that’s the comparison, the organization is still unique: "I remember one time, out of all the events, we had a group of nationals that went to accompany a convoy that was delivering supplies for children. The convoy was stopped by IS and they were taken, the national staff. They were taken, kept for about eight hours or so. One of the guys, when he came back, they asked him, "How was your experience?" He said, "It was very difficult but I'm happy I'm doing it, and I'll do it again, because if I don't do it, who else will?" So that was his spirit."