Apr 17, 2024

Last month, at SSON’s flagship event in Orlando, Allianz Services received the award for the World’s Best GBS.  The award, which is hosted by SSON Research & Analytics, aims to identify a Global Business Services that represents "the world's best" based on contributing core value to the business in terms of cash,...

Apr 9, 2024

Digital workflows are replacing paper-based processes, streamlining operations and improving efficiency. This trend is driving SSO/GBS to equip their workforce with the necessary digital skills to operate and excel in the new technology-driven ecosystem. As a result, talent capabilities are under the spotlight, with...

Mar 26, 2024

In this episode, Sally Fletcher, Head of SSON Digital, speaks to Akhilesh Kohli, GBS APAC Head, Philips, about the pivotal role played by Global Capability Centers (GCCs) in nurturing talent and fostering future value creation. Upskilling and ongoing learning are areas that Philips GBS has long prioritized. They also...

Mar 5, 2024

Cost saving has always been an absolute fundamental for shared services, however in the last few years, cost as a theme has slipped into the background, being overshadowed by a drive for value. This is all about to change. Cost as a focus is back, in a big way.  With an age-old topic such as cost-savings, it’s...

Feb 26, 2024

In SSON’s most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice in this area.

That’s why this week on the podcast we invited Keith Cowart, from FIS to talk about what he sees as...