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Jan 15, 2018

Recently retired EVP & CFO of Revlon Inc, Juan Figuereo joins us and notes that upon reflection the shared services industry is in a very good place. There are many options and with RPA there’s a new world of opportunity to improve efficiencies, reduce cost and improve capabilities. Juan shares that typically, the...


Jan 8, 2018

The Global Financial Operations Lead for Monsanto joins us from SSOW Latin America where he shares that in order to ensure customer satisfaction and drive the ability to deliver the services that the organization provides the company had to expand the organizational structure. Formerly leading all of shared services for...


Jan 1, 2018

Finance Delivery Lead for Latin America at ABB, Arturo Castillo joins us from SSOW Latin America where he shares that his group delivers services for all ABB companies from Mexico to Argentina including Brazil, Chile, Peru, Colombia, Ecuador and other Central American and Caribbean countries. The GBS unit is only a year...


Dec 25, 2017

Rob Phillips joins us from SSOW Canada where he shares what he’s doing in Shared Services for Canadian Blood Services. The focus is on improving the customer experience, improving efficiencies and standardizing processes to deliver services. The solution has been to have a continuous improvement function as part of...


Dec 18, 2017

The Director of Business Processing Services BPO & Category Management for Manulife Dhruv Devnani joins us and shares that he sees his role as guiding the process along while supporting and getting the most value for the organization. He understands that outsourcing can be viewed as controversial especially during...