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Aug 14, 2017

Lee Coulter returns, and shares that IEEE automation standards were born out of a serious frustration that a lot of folks were having but that Lee was having at a chronic, nearly medical level. The IEEE Guide to Terms and Concepts on Intelligent Process Automation provides the industry with a lexicon which...


Aug 7, 2017

Alexander von Thielmann joins us from SSOW in Manchester where he shares that he’s running two lines of business- Business shared services which is CRM and sales related and business administration shared services which is more related to cash collection, tech services, etc. Both are non-mandatory to the client so-...


Jul 31, 2017

Recorded at the Nordic RPA & AI Summit in Stockholm, Jorgen Lislerud joins us and takes us through the Circle K rebrand making them a global organization representing convenience delivering great customer experience. The goal is for folks to understand that the Circle K logo means great people, great products, great...


Jul 24, 2017

Ricardo Badillo joins us from SSOW US where he was dubbed by Episode 4 guest and CFO of S&P Dow Jones Indices, Manny Korakis, as best dressed individual. Ricardo is based in Costa Rica which is a bit of a Shared Services hub. He notes that the country actually been ranked as happiest in the world. Over the years work in...


Jul 17, 2017

Andrew Parris joins us from SSOW and discusses improving shared services, removing waste and automating activities. The corner has been turned in terms of automation. Andrew and the team did a feasibility study and determined that it was in fact viable in the organization. While yes, RPA is on the map, the focus is also...