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Dec 11, 2017

Celestica’s Vice President of Global Business Services, Manny Paneser joins us from SSOW Canada where he shares that he truly believes in the discipline of Global Business Services. He’s trying to look at the cause and effect of processes. The traditional silos are great for creating subject matter experts within...


Dec 4, 2017

John Hopkins joins us and discusses global services process ownership. He’s decidedly from the centralized point of view. John notes that if he were starting a multi-national, global entity today, he would start by defining and assigning global services process roles and make it universally unilateral across...


Nov 27, 2017

Just under two years into automation, Jon Theuerkauf joins us from Intelligent Automation Chicago 2017 to take us through the persona around the initiative which as you might guess is Alex- a tip of the hat to BNY founder Alexander Hamilton- meaning all of the bots are called Alex with their own subsequent bot id code....


Nov 20, 2017

Recorded at Intelligent Automation in Chicago, Kelly Switt joins us as a native Chicagoan who was always a bit of an activist. She’s been told that her nickname is Mako Shark due to the fact that she’s always moving. Kelly was running the six sigma lean group for Citi of course consistently looking at how to improve...


Nov 13, 2017

Race car driver, six sigma black belt and near scrum master Max Just joins us from SSOW Latin America where he shares that he quit Ford to work as a contractor for Lotus in the engineering department working with suppliers for Proton in Malaysia. He moved on to becoming the quality department for trucks in China. He...